Safe, Welcoming and Inclusive

The Downtown Denver Business Improvement District is committed to creating a safe, welcoming and inclusive Downtown Denver.

One of the Downtown Denver Business Improvement District’s (BID) core priorities is to maintain a clean and safe Downtown environment. The BID focuses efforts on maintenance, operations and safety services throughout the 120-block District. By partnering with private contractors, the City of Denver, Consolidated Services Group (CSG), public utilities and Downtown property owners, the BID provides critical services needed to maintain the District. The maintenance and operations team works on a year-round, seven-day-a-week schedule to keep the 120-block District, the 16th Street Mall and its amenities clean.

Maintenance Services Include:

  • Power washing
  • Trash and graffiti removal
  • Snow removal on the 16th Street Mall
  • Sidewalk cleaning
  • Inspections of sidewalk and alleys
  • Inspection of planters and lighting throughout the District and maintenance as needed

Inspection and Customer Service

The BID employs three Downtown Denver Service Coordinators whose role it is to serve as the eyes and ears of DDP/BID on the street, enforcing regulations and working with property owners, outreach workers and ambassadors to provide a high level of customer service and ensure that Downtown is safe, clean and vibrant.

Private Security Team

The BID deploys a private security team on the 16th Street Mall 24 hours a day, 7 days a week as part of the comprehensive Downtown Denver Security Action Plan. Private security officers play an ambassadorial role for visitors, help direct individuals in need of social services to the appropriate resources, as well as work closely with Denver Police Department officers and private businesses in addressing unlawful behavior.

Homeless Outreach Services

The BID funds homeless outreach initiatives through its support of the St. Francis Center Homeless Outreach Program. The program connects those in need with critical services and shelter. Since 2004, the BID has contributed more than $1 million in funding for social service outreach.

Additional Services

The BID, through contracted services, can provide additional clean and specialized services, including power washing, gum removal, tree healthcare and alley cleaning.

City Services and Resources

The BID works closely with Denver 311 city services to quickly respond to and report the need for city services.


Emergencies or all crimes/public order problems in progress: 911
Crimes/public order problems after they have occurred: 720.913.2000
Public right-of-way graffiti, litter or other sidewalk-cleaning issues: 303.534.6161
Private property graffiti, litter or other sidewalk-cleaning issues: 311
All other maintenance, repairs or other issues: 303.534.6161

Read the Latest BID Annual Report

The latest Downtown Denver Business Improvement District annual report details the BID’s accomplishments that have helped to establish Downtown Denver as a world-class city.